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Store Policy

Customer Care

Our Philosophy

We believe fashion is more than what you wear. It’s the way you move through the world. The culture you experience. The places you travel. And yes, the way you design your home.

5 Year Warranty

Umbra is committed to the design and manufacture of original, high-quality products for your home.  As a part of our commitment, every Umbra product with the exception of furniture is backed by a 5 Year Limited Manufacturer’s Warranty.

**Furniture is backed by a 1 Year Limited Manufacturer’s Warranty

Privacy & Safety

Personal Information Use


Personal information acquired by London vanity Shop may be used in the following ways:

  1. To provide products or services requested by the customer, including product sales, repair and inspection, after-sales service, and catalogue distribution (personal information includes all information necessary to understand the requirements of a customer, such as customer purchase history and customer delivery status);

  2. To enable response to customer requests, including customer inquiry history (and the collection of customer inquiries for the purpose of improving London Vanity Shop responsiveness);

  3. As a reference to determine customer requirements for products, planning, development, advertisement, sales and service activities of London Vanity Shop (this personal information will include answers to questionnaires given at the time of purchase, customer satisfaction survey, and customer inquiry history)

  4. To send information about London vanity Shop as well as its products and services, or other items such as catalogs, brochures, information on new products, books, or any other information that London vanity Shop considers to be of interest to the customer.

  5. To notify a prize winner or send a prize, or for the purpose of other pertinent communication with the person in question;

  6. To verify participant presence in exhibitions and seminars, as well as correspond with them after the event;

  7. To develop and maintain smooth relations with business partners and related entities;

  8. As a reference in the recruitment of an individual where the personal information is provided by an inquirer or an applicant to London Vanity Shop.

  9. As defined by the Personal Data Protection Law and other applicable laws and regulations.

  10. The acquired personal information may be processed and used as statistical data, provided that particular individuals cannot be identified.

Payment Methods

Wholesale Inquiries

Are You A Contractor?

If you are a contractor serving the Southern Ontario area, we can help you. London Vanity Shop specialized Contractors Department has been refined over the years to provide a unique customer experience based on your personal needs.

From hands-on sales assistance and executive pricing structures to installation tips, London Vanity Shop has you covered.

Are You A Home Owner?

Your Planning a DIY renovation and don't know were to turn? London Vanity Shop can help.  Our Experts and assist with size, color and quality choices all surrounding your Budget. With Over 25 years in the industry, we can take the time to explain the details of the plumbing elements and as well as equipping them with the knowledge to make an informed product selection.  Package pricing is avaible based on a per project basis.

Payment Methods

- Credit / Debit Cards

- Offline Payments

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